Please note that after 27th March 2019, fees and invoices for patients seen at Schoen Clinic will all be handled by Schoen Clinic directly. Details below are for payments for services before that date to Dr James Woolley Ltd. or services at other locations.

Making a payment

Bank transfer - account details on invoice
Credit and debit cards securely online via Paypal below (does not require a Paypal account)

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Please enter appointment date:
or invoice number(s):
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Appointment and other fees

Initial consultation
£380 (approx. 60 minutes)

Follow-up consultations
Standard: £200 (approx. 30 minutes)
Extended (self-funding patients only): £380 (approx. 60 minutes)

Domiciliary consultations £400 plus travel (by prior agreement)

Fees are reviewed periodically so please make sure you’re aware of the latest fees.

In the absence of prior written agreement to the contrary, payment of fees is required with 14 days of receipt of our invoice. Failure to make payment within 28 days of the due date may result in the matter being referred to P&J CDS our debt collection agents whose charges will be added to and payable with the invoice debt.

Medical reports

There’s a standard fee of £200 for the completion of medical reports requested by your employer or other party. This is usually paid by the organisation requesting the report but if not then you will be liable to meet the cost. However, I won’t proceed with completing the report or incurring any costs until you confirm you’re happy with this arrangement. Standard healthcare insurance forms do not incur a charge.

If a requested report requires extra time or other resources then I’ll check this with you or the organisation requesting the report before proceeding, and will bill the additional work accordingly.

Internet and telephone consultations and written/email advice

Fees apply for all consultations, correspondence or advice via telephone, email, and Skype and are charged at a similar rate to face-to-face consultations (at 10 minute intervals).


If a prescription is issued within an appointment then there is no additional fee. However, if a prescription request is made at other times a fee of £20 per prescription will be made.

Medical sickness certificates

No fee is payable for medical sickness certificates issued for statutory purposes (e.g. confirming a period of sick leave for an employer to claim sickness benefits.). Please note it is a legal requirement that you must have had an appointment within 24 hours of the date stated on the medical sickness certificate.

Medical tests and investigations

Medical investigations such as blood tests or a heart tracing (ECG) may sometimes be required and I’ll discuss the cost of each of these with you. There is often a range of possibilities and venues to choose from with different costs and methods of payment, so this will be discussed and agreed upon before proceeding. Tests can sometimes be done through the NHS with the assistance of your GP and the results then forwarded on to me.

Court reports

The fee for this will depend on the complexity of the case. Please contact me for a quote.

Cancellations or changes to appointments

To be fair to all my patients I operate a strict two working days notice policy for all cancellations and changes to appointments.

I recognise that flexibility is important and will try to accommodate requests to reschedule appointments wherever possible. However, costs are incurred when changes are made at short notice. So for appointments that are cancelled or postponed with less than two working days notice, the full fee is charged.

If the appointment was made online you can also cancel it up to two working days before the appointment using the same online booking system (details in the confirmation email you will have received at the time of booking). If your appointment was made any other way, please contact my PA via a phone call or email to cancel the appointment, but again a 2 working day cancellation fee policy applies.

Please note that health insurance companies do not usually cover cancellation fees, so even with a valid insurance policy in place you will be liable to pay for this.

Occasionally I’ll be delayed whilst in consultation with another patient and request your understanding in this matter. Your appointment will not be shortened as a consequence. However, if you leave before waiting for 30 minutes, the full fee for the appointment will be payable.

If you have any queries about fees, please do not hesitate to get in touch.

Health insurance
Payments via health insurance

I’m recognised by all major UK health insurers, including BUPA, AXA/PPP, SimplyHealth, Vitality, Benenden, WPA, Norwich Union, Standard Life, PruHealth, Medisure, Remedi and Cigna healthcare.

It’s recommended that you check the policy terms of your health insurance with your insurer before you make an appointment so you can be sure you have sufficient cover. Some health insurers insist on a referral letter from your GP in order to cover an appointment with a specialist. So please ensure this is sent to me in advance or bring a copy with you. Please also remember to bring your insurance membership number and pre-authorisation number so I can claim the fees directly from your insurer.

If you’re not able to provide the pre-authorisation number at your appointment, you will need to pay for the appointment yourself and then claim this back from your insurer. I can give you a receipt to help with this and assistance with completing the forms.

Your insurance policy may also be subject to an excess (e.g. the first £100 on any claim), which you will need to be prepared to pay yourself on the day of the appointment.

All outstanding balances must be paid before follow-up appointments are booked.


Terms and conditions of treatment
It’s helpful to have the terms and conditions of your treatment clearly stated at the outset.

This is my contract with you as my patient and you are deemed to have accepted these terms and conditions if you proceed with booking an appointment.

All treatment is given in good faith, and according to current best practice guidelines wherever possible. However, the effectiveness of any suggested treatment is also crucially dependent on you. Clearly you must reply honestly when asked for information and you must not withhold information even if you are not sure whether it may be relevant or not.

If you have any queries please do not hesitate to discuss them with me in advance or during your appointment.

In engaging with you as a patient I have a duty of care towards you, but please note that we will need to have met within a reasonable timeframe in order for me to fulfil this. The interval will vary depending on circumstances, but for general guidance if we have not held any consultation for over 6 months then you may be considered as having self-discharged from active followup, though contact can of course be resumed at a later date if required.

Whilst every effort has been made to ensure the accuracy of the information on this site, the author and web hosting service cannot accept any responsibility for any loss and/or liability of any kind whatsoever incurred by the users or by any other person arising out of the use of the information available on this site.

Please note that any medical information contained within this site is not intended as a substitute for consultation with a professional physician. The content provided in this website is for information purposes only and is in no way intended as a substitute for diagnostic assessment or treatment. Links to other sites are included for information only and do not necessarily reflect the opinion or endorsement of the author.

If you have any questions about your condition or treatment, please consult your doctor. Please note that I am only able to give medical advice following a face to face consultation and unfortunately cannot reply to email, fax or telephone requests for specific medical advice.

As per General Medical Council recommendations (and in order to maintain validity of your health insurance if appropriate), a written referral for consultation should ideally come from your general practitioner (GP).

Self-funding patients sometimes do not consult a GP in the first instance or choose for various reasons to decline information sharing wth their GP. This decision will be respected (severe life-threatening situations excepted) on the understanding that you are aware that continuity of care is a fundamental principle of good medical practice and inclusion of your GP is recommended by the General Medical Council.

Company information
Company Registration

Dr James Woolley Limited is a company registered in England and Wales

Company number:

Registered Office:
2 Upperton Gardens, Eastbourne, East Sussex, UK, BN21 2AH

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